Customer Services

Delivery Information

Free next business day delivery is available on all orders ordered before 4.30pm where the value of the order excluding VAT is £100.00 or above, UK Mainland only. All other UK Mainland only orders will be subject to a £5.00 + VAT delivery charge.

No guarantees are given for next day delivery. However, we aim to achieve this where possible.

If an item is out of stock we will inform you and give you the option to wait for delivery, choose a replacement product or cancel your order.

Claims for damage, non-functionality and mis-shipping must be made in writing within 3 working days of receipt of the goods.

Please note, we are always charged a levy by the courier if an area of sea is crossed. For our full list of delivery charges please see the ‘Delivery Charges’ section below.

You will be responsible for the goods once delivery is made or delayed by you at delivery.

You are required to enter the cardholder’s billing address during checkout. If you wish delivery to an alternative address please untick the ‘Ship to billing address?’ field and enter the alternative delivery address.

Delivery Charges

UK Mainland £100.00 and above FREE

UK Mainland Under £100.00 £5.00 + VAT

Northern Ireland All Values £20.00 + VAT

Isle of Man All Values £15.00 + VAT

Isle of Wight All Values £15.00 + VAT

UK Channel Islands All Values £25.00 – £35.00 + VAT (depending on weight)

Scottish Islands All Values £15.00 + VAT

Republic of Ireland/ Eire All Values £35.00 – £100 + VAT (depending on weight)

What our customers say about us

20 Sep 2019

Patricia Oliver

I would like to say how delighted we always are with the service provided by your company.

12 Jul 2019

Nigel

Great fast service, responding to all feedback and requests (positive or negative), a willingness to apologize and compensate for errors, empathetic solutions to problems, and helpful recommendations customers can use to learn and grow.

Thanks,
Nigel
Print Manager

9 Jul 2019

Alex Devine

Matt and his team are always on-hand to answer any queries we may have, and always met with a friendly voice at the end of the phone. Everything is so clear, understandable, and honest. Any problems are swiftly dealt with and you don’t feel like another account number. Jade is also fantastic with helping when needed.

Thank you all.

10 Aug 2018

B Emmerton

How glad we found Ok Oki. Great customer service from start to finish for all our requirements. Matt was so helpful, and it’s great to have someone to give you such care, and all the rest of staff are helpful and polite.

Thanks again Ok Oki.

29 Jul 2018

J Dumbrell

Many thanks for the quick delivery of the Fuser Unit. It is now fitted and the printer is working perfectly, please thank your technician for his excellent advice and help.

21 Mar 2018

M Witter – Error Code Support

Further to my call to Matt today, I just want to say thank you for the help you gave me over the phone to get my Oki MC562 up and running again, your help was very much appreciated.

Once again, thanks for your help.

18 Oct 2017

S. Holdsworth

My dealings with the staff at Ok Oki has found them to be always friendly, helpful and kind. The telephone is answered promptly and efficiently. You can almost “see” the smile at the other end of the line. My recent problem was solved after a great deal of help delivered with patience and enthusiasm. I felt confident in knowing that help was at the end of the phone line.

I recommend Ok Oki as an efficient, caring company.

8 Jun 2017

Steve

Thanks again for your great service & support.

Regards

Steve

26 May 2017

Alison

Since my company discovered Ok Oki we’ve never needed to go anywhere else! Polite, friendly and helpful customer service. A great team led by Matt who goes over and above day to day customer service. I thoroughly recommend.

18 Apr 2017

Glen

I asked for your email so I could drop you a note of thanks. I’ve gone ahead today and ordered a Pro9431 and just wanted to let you know how impressed I am with the service experience both you and Matt provided.